Shipping policy

Shipping & Delivery

Effective Date: [Insert Date]

At BelBonita, we are committed to delivering your order quickly, securely, and with the care expected of a luxury brand.

Order Processing

Orders are processed within 1–2 business days (excluding weekends and holidays)
Orders placed after 2PM EST may be processed the following business day
During high-demand periods, processing times may be slightly extended

Once your order is processed, you will receive a shipping confirmation email with tracking information

Shipping Options & Delivery Times

We offer standard and expedited shipping options at checkout.

Estimated Delivery Times:

Standard Shipping: 3–5 business days
Expedited Shipping: 1–3 business days

Delivery times are estimates and may vary based on location and carrier conditions

Shipping Carriers

We primarily ship via:

UPS
USPS
FedEx

Carrier selection may vary to ensure the fastest and most reliable delivery.

Tracking Your Order

Once shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.

BelBonita is not responsible for delays or losses due to:

Incorrect or incomplete addresses
Returned packages due to delivery failure

If a package is returned to us, reshipping fees may apply.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, BelBonita is not responsible for lost or stolen items.

We recommend:

Shipping to a secure location
Requiring signature delivery when available

If your package is missing, please contact the shipping carrier directly to file a claim.

Delayed Shipments

While we strive for timely delivery, delays may occur due to:

Weather conditions
Carrier disruptions
High shipping volume

BelBonita is not liable for carrier-related delays once the order has shipped.

International Shipping (if applicable — remove if not)

Delivery times vary by destination
Customers are responsible for any customs duties or import taxes
Delays may occur due to customs processing

Order Issues

If you experience any issues with your order, please contact us within 48 hours of delivery:

📧 Info@belbonitahair.com
📞 561-279-5877

Please include your order number and details of the issue so we can assist you promptly.

Need Help?

Our team is here to ensure a smooth experience from checkout to delivery.

Warranty & Returns Policy

Effective Date: [Insert Date]

At BelBonita, we stand behind the quality of our premium Brazilian hair extensions. Each bundle is carefully sourced and inspected to meet the highest standards of luxury hair.

This policy outlines our limited warranty and return eligibility for online product purchases.

Our Quality Promise (Limited Warranty)

We guarantee that your BelBonita hair will arrive:

100% authentic human hair
Free from manufacturing defects
In new, unused condition

If you believe your product has a manufacturing defect, you must notify us within 48 hours of delivery.

What Qualifies as a Defect

Eligible concerns may include:

Excessive shedding due to weft failure
Damage or breakage upon arrival
Incorrect product received

All claims are subject to inspection and approval.

What Is NOT Considered a Defect

Because our hair is 100% natural and sourced from individual donors, the following are not considered defects:

Variations in color, tone, or undertone
Differences in wave or texture
Personal preference or change of mind
Improper installation or maintenance
Damage caused by heat, coloring, or chemical processing

Returns & Exchanges

Due to the hygienic nature of our products:

All sales are final
We do not offer refunds

Exchanges (if approved):

We may allow an exchange only if:

The product is unopened, unused, and in original packaging
All ties, bands, and packaging remain intact
Request is made within 3 days of delivery

Customers are responsible for return shipping costs.

Claim Process

To submit a warranty or product issue claim:

Please email Info@belbonitahair.com within 48 hours of delivery with:

Full name & order number
Clear photos of the product (including packaging)
Description of the issue

If approved, we may offer:

Replacement product
Store credit

All resolutions are at the discretion of BelBonita

Important Usage Disclaimer

BelBonita extensions are intended to be applied by licensed professionals trained in our method.

We are not responsible for:

Improper installation
Work performed by unlicensed or untrained individuals
Results that vary due to client hair type or aftercare

Chargebacks & Policy Agreement

By purchasing from BelBonita, you agree to this policy.

Any chargebacks filed in violation of these terms may result in:

Submission of evidence to your financial institution
Denial of future purchases

BelBonita Return & Refund Policy

Effective Date: [Insert Date]

At BelBonita, we take pride in delivering premium, ethically sourced Brazilian hair extensions of the highest quality. Due to the nature of our products, we maintain strict quality control and hygiene standards.

All Sales Policy

Due to the intimate and hygienic nature of human hair extensions:

All sales are final
We do not offer refunds on any purchased hair products
We do not accept returns on opened, used, or tampered products

This policy ensures that every client receives 100% authentic, untouched, and premium-quality hair

Eligible Exchanges (Unopened Products Only)

We may allow an exchange (not a refund) under the following conditions:

The product is unused, unopened, and in original packaging
Security ties, bands, and packaging remain fully intact
Request is made within 3 days of delivery

If approved:

Customer is responsible for return shipping
Exchange will be processed once the product passes inspection

Defective or Incorrect Orders

We stand behind our quality.

If you receive:

A defective product
The wrong item

You must notify us within 48 hours of delivery at Info@belbonitahair.com

Your email must include:

Full name and order number
Clear photos of the product and packaging
Description of the issue

If approved, we will:

Replace the product, or
Offer a store credit at our discretion

Important Product Disclaimer

Because our hair is:

100% human hair from individual donors
Naturally unique in tone, texture, and wave pattern

You may notice slight variations between bundles. This is not considered a defect, but a hallmark of authentic, luxury hair.

Color Matching & Selection Responsibility

We strongly recommend:

Consulting with a licensed stylist before purchasing
Reviewing product descriptions carefully

BelBonita is not responsible for incorrect color selection or buyer preference

Shipping Issues

Once your order has been marked delivered by the carrier:

BelBonita is not responsible for lost or stolen packages
Claims must be filed directly with the shipping carrier

Chargebacks & Fraud Protection

We take fraudulent disputes seriously.

By completing a purchase, you agree to this policy. Any chargeback filed in violation of these terms may result in:

Evidence submission to your bank (including delivery confirmation and policy agreement)
Permanent restriction from future purchases