Support Centre
Questions?
Find them below
Who can I contact if I have further questions?
If you have any questions regarding certification, professional access, or products, our team is happy to assist you. You can reach us via our Contact Us page, and we aim to respond within 1-2 business days.
Who can become a Belbonita Professional?
Belbonita Professional is available to licensed hairstylists and salon owners. Certification is required to access professional education, wholesale pricing, and stylist-only resources.
Do I need prior experience with hair extensions?
Previous experience is helpful, but not required. Our certification is structured to support both stylists new to extensions and professionals looking to refine or expand their skills.
Will I be ready to offer extension services after completing the certification?
Yes. The Belbonita Certification is designed to prepare you for real salon application, covering installation techniques, blending, color matching, product knowledge, and client consultation - so you can confidently offer extensions in your salon.
What hair does Belbonita use?
Belbonita extensions are made from ethically sourced, 100% Brazilian human hair, with cuticles aligned for softness, longevity, and natural movement.
Are Belbonita Cloud Wefts suitable for fine hair?
Yes. Cloud Wefts are designed to be ultra-lightweight and flat, making them suitable for fine, fragile, or low-density hair when installed by a trained professional.
Can Belbonita hair be styled with heat tools?
Yes. As 100% human hair, Belbonita extensions can be curled, straightened, and styled like natural hair. We recommend using professional heat protectants and avoiding excessive heat.
Can the extensions be colored or toned?
Coloring or toning should only be performed by a qualified professional. Please note that altering the hair may impact longevity, and lightening or bleaching is not recommended.
How long do Belbonita extensions last?
With proper care and professional maintenance, Belbonita extensions are designed for long-term wear and reuse. Lifespan depends on lifestyle, aftercare, and styling habits.
Do you offer wholesale pricing?
Yes. Wholesale pricing is available exclusively to certified Belbonita professionals and licensed salons.
Do you ship internationally?
Yes. Belbonita works with professionals internationally. Shipping times may vary depending on location and will be confirmed at checkout.
How do I choose the right shade?
Certified professionals have access to professional shade guidance and tools. If you need assistance, our team is happy to help with color selection advice.
Can I return or exchange professional products?
Return and exchange policies apply to unused products only and may vary for professional orders. Please contact our team before returning any items for instructions.
Is Belbonita suitable for salon teams?
Yes. Belbonita Certification and professional access can support individual stylists or entire salon teams, helping create consistency across services.
Still Have Questions?
We're here to help.
Reach out via our Contact Us page for professional guidance and support.