Effective Date: 20 March 2026

At BelBonita, we take pride in delivering premium, ethically sourced Brazilian hair extensions of the highest quality. Due to the nature of our products, we maintain strict quality control and hygiene standards.

Due to the intimate and hygienic nature of human hair extensions:

• All sales are final
• We do not offer refunds on any purchased hair products
• We do not accept returns on opened, used, or tampered products

This policy ensures that every client receives 100% authentic, untouched, and premium-quality hair

We may allow an exchange (not a refund) under the following conditions:

• The product is unused, unopened, and in original packaging
• Security ties, bands, and packaging remain fully intact
• Request is made within 3 days of delivery

If approved:

• Customer is responsible for return shipping
• Exchange will be processed once the product passes inspection

We stand behind our quality.

If you receive:

• A defective product
• The wrong item

You must notify us within 48 hours of delivery at Info@belbonitahair.com

Your email must include:

• Full name and order number
• Clear photos of the product and packaging
• Description of the issue

If approved, we will:

• Replace the product, or
• Offer a store credit at our discretion

Because our hair is:

• 100% human hair from individual donors
• Naturally unique in tone, texture, and wave pattern

You may notice slight variations between bundles. This is not considered a defect, but a hallmark of authentic, luxury hair.

We strongly recommend:

• Consulting with a licensed stylist before purchasing
• Reviewing product descriptions carefully

BelBonita is not responsible for incorrect color selection or buyer preference

Once your order has been marked delivered by the carrier:

• BelBonita is not responsible for lost or stolen packages
• Claims must be filed directly with the shipping carrier

We take fraudulent disputes seriously.

By completing a purchase, you agree to this policy. Any chargeback filed in violation of these terms may result in:

• Evidence submission to your bank (including delivery confirmation and policy agreement)
• Permanent restriction from future purchases

For all inquiries regarding your order:

BelBonita Hair Extensions Info@belbonitahair.com 561-289-3664